The websites https://www.familywall.com and https://www.cozi.com and (collectively along with any other website posting these Terms, as defined below, the “Site”) are operated by Family & Co., a company whose registered office is located at 8 rue Bayen, 75017, Paris, France, registered with the Paris Trade and Companies Registry under number 533 545 307, Cozi, Inc. and In Tandem Families (“We, “Us,” “Our” or “In Tandem”). The following Terms & Conditions, together with any documents referred to in them, (collectively, these “Terms”) apply to each users’ (“You” or “Your”) use of our website, other services offered at the Site, and our mobile applications (together, the “Software”). In Tandem Families operates the FamilyWall application
Please read these Terms and Our Privacy Policy carefully before registering an account, downloading the mobile application, and / or using any part of the Software. If You do not accept these Terms, You may not download, use or access any portion of the Software.
These Terms are between You and In Tandem only. In Tandem is solely responsible for the Software. Apple, Inc. and Alphabet, Inc. are not a party to these Terms; however, Apple, Inc., Alphabet, Inc. and their subsidiaries are third-party beneficiaries of these Terms as it pertains to the mobile application. As such, once You accept these Terms, Apple, Inc. and Alphabet, Inc. shall have the right to enforce these Terms against You as the Terms pertain to the mobile application.
You are solely responsible for account activity completed by You. Additionally, You are responsible for account activity completed by any individual accessing Your account via Your Authentication Method (each, an “Authorized User”). If You or any Authorized User (jointly, “User” or “Users” do not agree to these Terms or Our Privacy Policy, the User is not authorized to use or access the Software.
We may revise and update these Terms in our sole discretion and without notice. We will publish updated Terms through the Software. You agree that by continuing to use or access the Software, Users will abide by the published Terms.
You use the Software at your own risk.
Subject to these Terms, We hereby grant, and You hereby accept, a limited, non-exclusive, non-transferable, revocable license to download the mobile application and use the Software. As a condition of Your use of the Software, You warrant that Users will not use the Software for any purpose that is unlawful or prohibited by these Terms. Users may not use the Software in any manner that could damage, disable, overburden, or impair the Software, or interfere with any other party's use and enjoyment of the Software. Users may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Software.
Company Data. All content included as part of the Software, including text, graphics, logos, images, and any licensed software used on the Software, including any improvements or derivatives of such content, is Our property (“Company Data”) In Tandem retains all ownership and intellectual property rights, in and to the Company Data. In Tandem does not grant Customer intellectual property rights in Company Data, except as expressly authorized under the Terms.
You agree that Users will not copy, modify, alter, revise, paraphrase, display, store, timeshare, sublicense, publish, transmit, sell, rent, lease or otherwise transfer or distribute any Company Data, in whole or in part, or create derivative works thereof, except as specifically authorized herein. You further agree that Users will not modify or delete Company Data, including any warnings, notices, liability limitations or other provisions contained on the Software. You agree that Users do not acquire any ownership rights in any Company Data. We do not grant any licenses, express or implied, to Our intellectual property or Our licensor’s intellectual property, except as expressly authorized by these Terms.
Customer Data. All data, information or material provided to In Tandem a) by Users or b) on Your behalf, shall remain Your property (“Customer Data”). Customer Data includes a) information provided by an Authorized User and User Content (as defined below). You retain and own all right, title and interest, including without limitation, all related intellectual property rights, in and to Customer Data. You do not grant to In Tandem intellectual property rights in Customer Data, except as expressly authorized under these Terms.
Customer Data must be lawful, current, accurate, and complete. If We discover a material error or omission in the Customer Data, We may, at Our option, suspend or terminate Your access to the Software. You represent and warrant that You have all rights necessary to receive, use, transmit, and disclose Customer Data to In Tandem.
If In Tandem determines, in good faith, that a) You do not have the right(s) necessary to receive, use, transmit or disclose the Customer Data or b) the disclosure of the Customer Data violates a law or regulation, In Tandem may, in its sole discretion, a) suspend or terminate your access to the Software and b) remove the Customer Data.
Restricted and Prohibited Content. Users agree to not upload, submit, disclose or otherwise provide to the Software or In Tandem any protected health information (PHI) or electronic protected health information (ePHI) regulated by federal and local regulations (i.e. Health Insurance Portability and Accountability Act (HIPAA); Washington My Health My Data Act; General Data Protection Regulation (GDPR)). When PHI or ePHI is uploaded, submitted, disclosed or otherwise provided to the Software or In Tandem, a) You shall bear all risk associated with such disclosure and any usage of the PHI and ePHI and b) In Tandem will have no liability to any User or any third-party relating to such PHI or ePHI.
You may register for an account through the Software (“Subscription”) at no cost. As part of the registration process, You have the option to select a subscription plan (“Plan”). Some Plans are offered at no cost, while others require payment. You may also upgrade Your Plan (“Plan Upgrade”). If You select a Plan that requires payment or upgrade to a Plan that requires payment, You authorize In Tandem or its service provider to charge the applicable fees to Your selected payment method.
Any free trial or other promotion must be used within the specified time of the free trial or promotion, or if not specified, within six (6) months from the start of the free trial or promotion. At Our discretion, We may allow You to continue access to the Software following the end of the free trial or other promotion, provided that We may change the terms (including whether or not such Software displays advertising) and/or fees associated with such access, and at such time, You will be required to accept such fees or terms or the account will be reverted to a standard account. You may be required to cancel your Subscription before the end of the free trial period or promotional period in order to avoid (i) being charged the then-current Subscription rate and (ii) being subject to any new terms.
Your Subscription will automatically renew for successive renewal periods of the same duration as the term originally selected by You. If the Subscription was purchased through a payment partner You may cancel the auto-renewal of a Subscription through the payment partner that processed your purchase, the Software’s account settings, or by contacting Customer Service at [email protected]. If You purchased a Subscription through the Apple App Store, You may cancel the auto-renewal by selecting Manage App Subscriptions in Your Apple Account settings and selecting the Subscription You want to modify, or otherwise in accordance with the current functionality of that platform. You may cancel the auto-renewal for a Subscription purchased via Google Play by going to Subscriptions in Google Play, finding the FamilyWall subscription, and tapping cancel, or otherwise in accordance with the current functionality of that platform.
To request a refund, follow the steps below based on Your purchase method.
If purchased via Google Play Store: In Tandem is not able to process refunds for Subscriptions purchased through Google. Refund requests must be submitted directly through Google in accordance with its refund policies. In Tandem has authorized Google to provide refunds in accordance with the Google Play refund policies as located here or here.
When purchased via Apple App Store: In Tandem is not able to process refunds for Subscriptions purchased through Apple. Refund requests must be submitted directly through Apple in accordance with its refund policies. In Tandem has authorized Apple to provide refunds in accordance with the Apple’s refund policies as located here.
For all other web purchases, contact the payment partner at https://secure.2co.com/myaccount/.
These Terms shall remain in force until Your account is terminated by either party. Upon termination, all User accesses to the Software will cease.
Upon a User’s breach of these Terms, We may immediately suspend a User’s right to access and use the Software. We may terminate these Terms and/or a User’s right to use the Software at any time, with or without cause. We reserve the right, at any time, to a) discontinue the Software or b) make changes to the Software.
Deleting your account may not result in deletion of all of your Customer Data. You have the right to delete your Customer Data in accordance with the Privacy Policy.
Users and other third parties may have the ability to post data, text, code, help, opinions, advice, statements, reviews, comments, photographs, and other materials and information that will be accessible by visitors to and members of the Site (“Public Content”). You agree not to use the Software to upload, post, send email to, or otherwise transmit any Public Content that contains personally identifying information (such as actual names, phone numbers, mailing addresses, email addresses, and URLs).
Users may also have the ability to post data, text, code, help, opinions, advice, statements, reviews, comments, photographs, and other materials and information that will be accessible only to You and other family members specifically designated by you (“Private Content”); (Public Content and Private Content collectively, “User Content”).
Users may not post User Content that:
By posting User Content, You represent and warrant that posting the User Content does not violate these Terms or applicable laws. In Tandem is not responsible for User Content and does not guarantee its accuracy or quality. We may, at our discretion, review, edit, or remove User Content.
A password or another form of authentication (“Authentication Method”) is required to access and use the Software. You are solely responsible for (1) maintaining the strict confidentiality of assigned Authentication Methods, (2) instructing any individual to whom the assigned Authentication Method is shared (“Authorized User”) to not allow another person to use the Authentication Method to access the Software without express permission, (3) any charges, damages, or losses that may be incurred or suffered as a result of a User’s failure to maintain the strict confidentiality of an Authentication Method, and (4) promptly informing In Tandem in writing of any need to deactivate an Authentication Method due to security concerns. We are not liable for any harm related to authorization, disclosure or theft of an Authentication Method, including damages from unauthorized use prior to In Tandem’s receipt of notice of any security breach. You agree a) to immediately notify Us of any unauthorized use of your Authentication Method and b) You will be liable for activity conducted on the Software through each User’s Authentication Method.
In Tandem may from time to time, in its sole discretion, develop and provide System updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify or delete, in their entirety, certain features and functionality. You agree that In Tandem has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. For mobile applications and based on mobile device settings, the mobile application will automatically download and install all available Updates or mobile application users may receive notice or will be prompted to download and install available Updates. Should a User fail to promptly download and install an Update, portions of the system, including the mobile application, may not properly operate. You further agree that all Updates will be deemed part of the System and mobile application and will be subject to these Terms.
Users agree to reasonably cooperate with Us in providing any comments and other feedback with respect to use of the Software or any component thereof. By submitting information to Us, Users grant to Us and Our affiliates a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such information, subject to applicable laws and regulations, these Terms, and our Privacy Policy.
The parties acknowledge and agree that for purposes of various state consumer privacy and protection laws, such as the California Consumer Privacy Act (CCPA), as amended by the CPRA; the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Delaware Personal Data Privacy Act (DPDPA); the Florida Digital Bill of Rights (FDBR); the Indiana Consumer Data Protection Act (ICDPA); the Iowa Consumer Data Protection Act (ICDPA); the Kentucky Consumer Data Protection Act (KCDPA); the Maryland Online Data Privacy Act (MODPA); the Minnesota Consumer Data Privacy Act (MCDPA); the Montana Consumer Data Privacy Act (MTCDPA); the Nebraska Data Privacy Act (NDPA); the New Jersey Data Protection Act (NJDPA); the Oregon Consumer Privacy Act (OCPA); the Rhode Island Data; the Transparency and Privacy Protection Act; the Tennessee Information Protection Act (TIPA); the Texas Data Privacy and Security Act (TDPSA); the Utah Consumer Privacy Act (UCPA); and the Virginia Consumer Data Protection Act (VCDPA) (“Consumer Privacy and Protection Laws”), In Tandem receives Confidential Personal Information (as defined by applicable Consumer Privacy and Protection Laws) (“CPI”) from Users in connection with providing the Services. In Tandem certifies that it understands the rules, restrictions, requirements, and definitions of Consumer Privacy and Protection Laws. Except as expressly disclosed in In Tandem’s Privacy Notice and permitted by applicable law, In Tandem shall not sell or share CPI or otherwise transfer CPI in a manner that constitutes a “sale,” “sharing,” or similar regulated disclosure under applicable Consumer Privacy and Protection Laws.
Notwithstanding the foregoing, Users may be presented with advertisements. In connection with such advertisements, In Tandem may collect, use, or disclose CPI to advertising, analytics, and measurement providers as described in its Privacy Notice. To the extent any such activity constitutes a sale or sharing of CPI, targeted advertising, or cross-context behavioral advertising under applicable law, In Tandem shall provide all notices, consent mechanisms, and rights to opt out required by applicable law and shall honor applicable legally recognized opt-out preference signals. Where required by law, In Tandem shall not condition access to the Services on a User’s consent to such activity .
Except for the advertising-related activities expressly described above, In Tandem shall retain, use, or disclose CPI only: (a) as reasonably necessary to provide, maintain, secure, support, and improve the Services; (b) as described in these Terms and In Tandem’s Privacy Notice; (c) as required or permitted by applicable law; or (d) with the User’s consent. In Tandem further agrees to implement commercially reasonable security measures to protect CPI and agrees to maintain the confidentiality of and safekeep and protect CPI in accordance with all applicable laws, regulations, rules and guidelines, including but not limited to, privacy protections under Consumer Privacy and Protection Laws.
The Software enables Users to transmit, store, and receive CPI regarding You, Your family members or other persons. You represent and warrant that Users will comply with applicable Consumer Privacy and Protection Laws and intellectual property laws that directly or indirectly govern the gathering, use, transmission, processing, receipt, reporting, disclosure, maintenance, and storage of CPI. You further represent and warrant that You will use Your best efforts to cause Users to comply with such laws. You are, at all times, solely responsible for obtaining and maintaining all consents necessary to allow In Tandem to retrieve, process, transmit, view, disclose, and store CPI in connection with the Software. You agree that We, our licensors, and all other persons or entities involved in the operation of the Software, have the right to monitor, retrieve, store and use CPI in connection with the operation of the Software, and that We are acting on Your behalf in transmitting the CPI. We agree to use commercially reasonable efforts to a) maintain the confidentiality of CPI and b) prevent the unauthorized disclosure of CPI.
When In Tandem determines, in good faith, that a disclosure of Your information is required under applicable law or legal process (including without limitation, by deposition, interrogatory, request for documents, court order, subpoena, civil investigative demand, or similar process), In Tandem may provide You written notice of such disclosure. If You fail to obtain a protective order or other appropriate remedy to prevent disclosure of the requested information, We will disclose Your information as legally compelled. The disclosed information shall maintain its confidentiality protection for all purposes other than the legally compelled disclosure. Notwithstanding the foregoing, such notification requirement is waived when such notice is prohibited.
To the maximum extent permitted by applicable law, the Software is provided to You on an “AS IS, WITH ALL FAULTS” basis, and each User’s use is at the User’s own risk. We make no warranties or representations of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and any warranties arising by course of dealing, customer or trade. We make no representation or warranty that the Software nor any In Tandem Data is accurate, complete, appropriate, reliable or timely. We also make no representations or warranties that a User’s access to and use of the Software: 1) will be uninterrupted or error-free, 2) is free of viruses, unauthorized codes or other harmful components, or c) is secure. Users are responsible for taking all precautions User believes are necessary to protect against any claim, damage, loss or hazard that may arise by virtue of a User’s use of the Software. This warranty disclaimer constitutes an essential part of the Terms.
To the maximum extent permitted by law, no party shall be responsible or liable for any direct, compensatory, indirect, incidental, consequential (including lost profits and lost business opportunities), special, exemplary, or punitive damages resulting from or related to a) use of the Software or any services offered thereon, b) reliance on the Customer Data or In Tandem Data, or c) errors, inaccuracies, omissions, defects, untimeliness, security breaches or any other failure to perform by In Tandem or other content providers. The foregoing exclusion shall apply regardless of whether a party has been advised of the possibility of such damages.
If either party should have any liability for any loss, harm or damage, such liability shall not exceed the lesser of $1,000 or the total amount of Subscription Fees You paid to Us during the twelve (12) months immediately preceding the day the act or omission occurred which gave rise to such claim. The foregoing Limitation of Liability is an agreed upon allocation of risk between You and In Tandem which considers the fees We charge You to use the Software, if any.
You agree to defend, indemnify and hold In Tandem harmless from any claims, losses, expenses, costs or damages (including reasonable attorneys’ fees, expert fees, and other costs of litigation) arising from, incurred as a result of, or in any manner related to (1) a User’s breach of these Terms, (2) use of the Software and any services offered thereon by any User, (3) the unauthorized or unlawful use of the Software by any User, and (4) any claim that the Customer Data violates the intellectual property rights of a third-party. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will fully cooperate with Us in asserting any available defenses. In the event of any third-party claim that the Software infringes upon that third-party’s intellectual property rights, In Tandem will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
We may assign these Terms, in whole or in part, in Our sole discretion. You may not assign Your rights under these Terms without our prior written permission. Any attempt by You to assign Your rights under these Terms without our permission shall be void. The waiver by Us of a breach of any provision of these Terms shall not operate or be construed as a waiver of any other or subsequent breach. If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of these Terms shall remain in full force and effect.
These terms are governed by French law. To the extent provided under applicable law, any claim or dispute related to the Software or under these Terms, the Privacy Policy, and any legal notices on this Software, must be instituted within one (1) year after the claim arose (if multiple claims, from the date the first claim arose) or be forever waived and barred. You may also have the right to submit a complaint through the EU’s Online Dispute Resolution platform but this shall not prevent either of us from commencing or continuing court proceedings in relation to any matter.
We may provide solutions that include the use of artificial intelligence (“AI”). We do not allow any partners or third-parties to use Your data for training their own models. We may use log data or analytics data to update, modify, or otherwise improve our Software.
You acknowledge that AI is a rapidly evolving field. Although In Tandem is always working to improve its services, due to the probabilistic nature of machine learning, the output from AI services may not always be accurate, complete, or available. Users should not rely on such output from our services as a sole source of truth or factual information. It is each User’s responsibility to evaluate the output of the AI services for accuracy and appropriateness for the requested use case, including using human review as appropriate, before using, modifying, or otherwise releasing such output from the services.
In addition, You agree that Users will not use any AI functions to power, or make any decisions related to, any products or services that may involve personal injury or illegality.
In the event that In Tandem makes a mobile application (“App”) available to Users, In Tandem grants to Users a limited, personal, revocable, non-exclusive, nontransferable and non-sublicensable license to install and use the App during the Subscription. Users have no other rights in or to the App. The App is licensed, not sold. The Terms apply to any updated, upgraded and new versions of the App. Use of the App constitutes use of the In Tandem Software. In Tandem may require Users to agree to additional terms and conditions governing use of the App, and You agree that a User will not be permitted to use the App unless the User agrees to such terms and conditions. You agree that from time to time, and without notice, In Tandem may amend, modify, update or upgrade the App or create new versions of the App. You agree that In Tandem may automatically update the version of the software. You agree that In Tandem has no obligation to provide support, maintenance or updates for or to the App. To the extent the App contains any third-party software, each User’s rights and obligations with respect to such third-party software will be subject to and governed by the third-party’s terms and conditions. In Tandem does not make a representation or warranty that the App will operate on any particular device or operating Software. The App is commercial computer software, and to the extent any U.S. government agency uses the App, the U.S. government is only granted the limited rights granted to all other In Tandem Users.
In Tandem is committed to protecting the rights of children and specifically those privacy rights established by the U.S. Federal Trade Commission (as defined in the Children’s Online Privacy Protection Act (“COPPA”)). This statement describes our practices for collecting, using, and disclosing personal information from and about children under the age of 13.
Notice To Children. Any User that is under age 13 must have a parent or legal guardian a) register their account, b) provide consent for the individual’s access and usage of the Software and c) provide the individual’s contact information.
Parent / Guardian Consent. In Tandem collects information from parents and legal guardians who choose to register their child for the Software. In Tandem requires parental/legal guardian consent to certify that In Tandem has permission to collect and process the child’s personally identifiable and non-personal information. In Tandem will not collect data from children under the age of 13 without the express consent of the child’s parent or legal guardian.
Information We Collect. To support the Software, In Tandem collects two types of information about children: personally identifiable information and non-personally identifiable information.
How We Use The Information. We use the information about Your child to register Your child for usage of the Software. Non-personally identifiable information that We collect might be used for research and marketing purposes. In Tandem does not share or distribute any personally identifiable information about children. In Tandem may disclose personal information we collect in accordance with these Terms and our Privacy Policy.
Please note that while We strive to protect Your privacy and security, the use of external services and third-party providers introduces unique considerations. When Users utilize features, Users may be directed to services provided by Twilio, which is an independent third-party. We encourage Users to review Twilio's Privacy Policy and any applicable service terms to fully understand Twilio’s practices and how Twilio handles Your data.
InTandem text alerts are text messages that Users can opt into to receive alerts for in-account activity. Text messages are subject to the following additional terms :
You may have the option to integrate the Software with third-party services, tools, systems and platforms (“Third-Party Enabled Service”). In all instances, a) Your use or reliance upon any Third-Party Enabled Service is voluntary, b) the third-party will have access to Customer Data in your account, c) the third-party shall be the party responsible for providing the Third-Party Enabled Service, and d) You will look solely to the third-party for any loss, claims or damages arising from or related to the provision of such Third-Party Enabled Services.
In Tandem does not make any promise, endorsement, representation or warranty related to any Third-Party Enabled Service. In Tandem reserves the right to stop making any Third-Party Enabled Service available at any time and without notice.
These Terms contain the entire agreement between You and Us relating to the subject matter hereof, and supersedes any other oral or written communications relating thereto. You agree that You have not relied on any other verbal or written statements, actions or representations by Us, our employees, or agents in consenting to these Terms. These Terms may not be amended or supplemented by any document relating to the subject matter hereof, or any statements of any kind.
Contact Us with any questions or inquiries about this Agreement.
Email: [email protected]
Online: https://support.familywall.com/en/support/home
Mail: 8 rue Bayen, 75017 Paris, France
This document has been updated October 16, 2026
This Code of Conduct applies to the FamilyWall Service. This applies to any portion of the FamilyWall Site or Service that displays a link to this Code of Conduct. Read the Code of Conduct and abide by it in accordance with the services you use.
As a user of the service, you shall comply with this Code of Conduct, and you are responsible for all activities and content you post/upload. In addition to complying with the Code of Conduct, you are responsible for adhering to all applicable local and national laws.
You may not upload, post, transmit, transfer, distribute or facilitate the distribution of any content (including text, images, sound, video, data or software) or use the Service in any way that :
We encourage you not to share information that others may use to harm you. We encourage parents to be attentive and to supervise the content posted by their minor children in order to protect them. Family&Co is not responsible for the content of any publication, listing or message created by a user. The decision to post content or share it with others is your responsibility. We advise you to use your own judgment.
You are responsible for protecting your computer from interference, spyware or viruses that you may encounter when downloading items from the service. We recommend that you install a virus protection program on your computer and keep it up to date.
Family&Co reserves the right to modify or change the Code of Conduct or any service at any time without notice. We encourage you to review these guidelines regularly to ensure compliance.
Effective date: March 13, 2025